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Management Consulting


Consumer, Hospitality and Leisure

Teneo's Consumer, Hospitality and Leisure practice leverages a range of capabilities to help businesses navigate a difficult economic environment shaped by changes to consumer behaviour, supply-side challenges and major geopolitical events.

In the consumer, hospitality and leisure markets, we support major global chains and franchises in understanding the relationship between consumer attitudes and overall demand and revenue growth. A vast majority of this work has focused on how major events such as the Covid-19 pandemic, rapid economic flux and structural-demographic change have impacted consumers’ movement and demand for products and services.

Who We Support

Office Block


Restaurants; Pubs; Bars; Fast Food Chains



Gyms; Event Venues; Cinemas; Outdoor Activities

Footprint Barefoot


Hotels; Holiday Retailers; Online Travel Agents; Airlines



High Street Retail; Online Retailers

How We Support You

Demand forecasting

Teneo’s Management Consulting team is widely considered to be one of the world’s leading centers of expertise in complex demand forecasting. We developed bespoke approaches that are widely utilized and referenced across multiple sectors and central governments for accurately predicting future demand and revenue for products and services.

Our bottom-up modeling process uses historical demand data, which is segmented and overlaid with specific drivers of demand to arrive at a robust, data-led view of future demand within a specific market context.  

This analysis enables us to provide segmented forecasts of future demand to enable decision-making in areas such as commercial strategy, pricing, estate planning, service optimization, budgeting and forecasting, financing, investment strategy and capex expenditure and operational improvement.

We have leveraged this capability to support a range of consumer clients including internationally-renowned hospitality chains, UK pub chains, international hotel chains and major online clothes retailers. 

Example Case Study

Teneo worked directly with one of the world’s leading banks to forecast demand for one of its distressed consumer assets and how this would impact its revenue picture, prompting the bank to consider a covenant reset or disposal.

Economic and consumer scenario modelling

A combination of rapidly changing macroeconomic and geopolitical events has led to a unique period of economic change across all geographies. Historical events give us some indication of how consumers have responded during periods of economic change and struggle, particularly in the aftermath of the 2008 Financial Crisis. However, the current confluence of factors is impacting businesses in unique ways.  

The challenges brought about by increasingly high inflation and comparatively limited wage growth across many geographies have resulted in a cost of living crisis that has squeezed consumer disposable income, impacting demand. Supply-side cost challenges are also exacerbating the overall revenue picture for businesses. As the world emerges from the Covid-19 pandemic and the Russia-Ukraine conflict, analysis and forecasting of emerging trends will only become more critical for successful businesses and government interventions.

We work with consumer-facing businesses to carry out fact-based building and determine the pessimistic, optimistic and most likely economic scenarios and their potential impact on each of their business to inform mitigation strategies.

We also develop detailed economic forecasts on a quarterly basis to assist businesses with internal planning and strategy development. These outline the full impact of inflation, the risk that falling consumer confidence has on spending, the difficult purchasing decisions consumers are likely to make as they look to cover essential costs and their knock-on impact on business output.  

Example Case Study

We worked with a leading international fast-food chain to help the business navigate a complex economic climate across ten different geographies by developing inflationary scenarios, analyzing the likely impact on businesses and workshopping potential mitigation strategies.

Commercial strategy development

We support consumer clients in the end-to-end strategy development process to support growth, from initial market analysis, demand forecasting and scenario modelling, to prioritization of initiatives, articulation of strategy and implementation.  

This work is often used to support financial decision-making, including securing external investment, at which point we can support our clients in preparing for investment pitches through the articulation of their offering and commercial proposition.

Example Case Study

We supported a U.S.-based publicly listed business serving the hospitality sector through the provision of technology and AI to redefine their corporate strategy, model and financial outcomes and drive value creation over time.


Recent macroeconomic and geopolitical events have driven significant changes to consumer behaviour, alongside ongoing trends towards sustainable purchases and digital preferences amongst some consumer groups. These changes have impacted consumers’ appetite to spend, especially on discretionary items such as hospitality and leisure.  

We help clients understand these trends by consumer type, through market research and internal data analysis, with a view to developing a demand-driven pricing strategy that optimizes revenue and maintains competitive positioning.

Example Case Study

We supported a large commercial horse-racing organization to understand its different customers’ spending preferences by analyzing the key drivers of NPS and how these vary depending on the type of customer – to form the basis of a new data-driven pricing strategy.

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