Vox are seeking a talented and driven Project Manager with a passion for Coaching to join our growing team. As a project manager you will play an integral role supporting and reporting into the Client Services Director supporting on end-to end management and delivery of client facing projects and coaching sessions. You will play a key role in; managing client relationships, contributing to new and organic business development, managing Vox’s broadcast studio and contribute to the creation and execution of marketing materials.
Working at Vox
Vox is an ambitious strategic communications coaching agency. We support some of the largest global organisations, helping executives communicate effectively to the audiences that matter. We support our clients at their most critical times such as during a crisis, when they are speaking to investors, when they need to convey a new strategy to their team or when they are facing into the media. We have a team of experienced coaches with backgrounds in journalism who help individuals create, structure and deliver their content. Some of our work is carried out in our high-end broadcast studio in the City which offers clients a realistic radio and TV setting for their coaching. Vox is a small team of energetic, supportive colleagues who deliver excellent service to our clients and being part of the Teneo Group means we have the benefits of a large organisation behind us.
Key responsibilities:
Project management, operations and administration
- End-to-end project management of coaching sessions and projects
- Communicate and collaborate with clients and be responsive to their needs, ensuring briefs are delivered on time and on budget
- Maintain relationships with a client portfolio, acting as a key point of contact
- Support the Client Services Director in implementing and updating internal systems and processes e.g. website, CRM, PM software, client portal
- Maintain accurate project data e.g. on the calendar, PM software, CRM and server
- Participate in sales and project meetings with the team
- Organise pre-session preparation including briefing calls and client input
- Produce and share confirmation paperwork and quote documents with clients
- Book internal coaches to deliver sessions and resource external coaches, camera operators and other contractors, sending invitations and confirmations
- Liaise with clients to organise room logistics for sessions
- Arrange travel, accommodation and other necessities for the team
- Work with the coaches and design team to produce session materials
- Organise and process video produced in sessions for sharing with clients
- Proof-read and edit agendas and feedback for sharing with clients
- Work with the Client Services Director and finance team to assist with invoicing and requesting payments
- Manage Vox’s broadcast studio and training space:
- Stock and set up the rooms for coaching sessions
- Look after guests visiting the space e.g. update the reception team, greet people and arrange catering
- Compile data/analysis for the Client Services Director as required
Sales and marketing
- Identify opportunities to further support existing clients and work with the Client Services Director and coaches to propose suggestions and win extra work
- Organise calls/meetings with prospective and existing clients for the Client Services team and coaches to discuss new opportunities
- Support and work with the Client Services and Design teams to produce marketing materials e.g. credentials, proposals, videos and social media assets
- Network with internal and external stakeholders e.g. identifying opportunities to show where Vox can help and working with the Client Services Director to action initiatives
Experience required/desired:
- 2+ years of experience in a fast-paced, professional environment (ideally a client-facing role in an agency)
- Experience of building and leveraging relationships and establishing rapport
- Strong attention to detail and an ability to adapt timelines and processes
- Driven and determined to achieve targets and objectives
- Excellent time management skills
- Excellent communication skills, both verbal and written
- An understanding of, and interest in, the communications industry
Company Benefits
- Competitive salary (depending on experience)
- 28 days holiday
- Discretionary bonus
- Annual salary review
- Pension (with company contribution: 5% of annual salary)
- Enhanced maternity and paternity leave (depending on length of service) and shared parental leave
- Private medical insurance
- Group Income protection
- Life assurance
- Cycle to work schemes
- Season ticket loans
- Regular social, cultural and charitable activities
- Flexible working with office laptop and phone provided
