The impact of a new digital reality, in disrupting old ways-of-working in the CRM BPO industry, is potentially both a major opportunity, but also a possible threat for clients and outsourcers alike.
This new digital reality is a combination of not only the continuing move online, but also a reflection of the new software and related innovative technologies that will impact the industry. In this whitepaper, Credo explores some of these themes.
The views and opinions in these articles are solely of the authors and do not necessarily reflect those of Teneo. They are offered to stimulate thought and discussion and not as legal, financial, accounting, tax or other professional advice or counsel.