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The new norm in CRM BPO

The impact of a new digital reality, in disrupting old ways-of-working in the CRM BPO industry, is potentially both a major opportunity, but also a possible threat for clients and outsourcers alike.

This new digital reality is a combination of not only the continuing move online, but also a reflection of the new software and related innovative technologies that will impact the industry. In this whitepaper, Credo explores some of these themes.