Retailers must act now to re-imagine ‘Brigital’ customer journeys to meet the post-COVID customer expectations.
COVID-19 has profoundly changed customer shopping preferences owing to shoppers being wary of visiting crowded stores, and with government restrictions on social distancing continuing, a shift towards online is expected to accelerate. Please click the download button below to read Teneo's full report on the 'Brigital' future of retail.
The views and opinions in these articles are solely of the authors and do not necessarily reflect those of Teneo. They are offered to stimulate thought and discussion and not as legal, financial, accounting, tax or other professional advice or counsel.