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Teneo

COVID-19 Corporate
Response Strategies

Teneo has assembled experts from our Security Risk, Geopolitical Risk, Crisis Communications, Investor Relations and Management Consulting teams to help clients quickly and effectively respond to the COVID-19 crisis in order to protect employees, mitigate the impact on their businesses, and communicate effectively with all stakeholders.

Response Approach

Teneo’s COVID-19 Response Framework is designed to provide companies with a program of virus-related intelligence, coupled with a foundational set of scenarios and guidelines to enable decision-making.
  • Day 1

    No known cases impacting customers or employees or supply chain

  • Community Outbreak

    1-N confirmed cases of coronavirus in communities where Company operates or receives product / supply chain

  • Company Outbreak

    1-N confirmed cases of coronavirus in Company locations whether employee or customer or in supply chain

  • Mass Outbreak

    Mass outbreak in communities / locations where Company operates or in supply chain


  • Communications and messaging
  • Tone and cadence
  • Communications channels
  • Operational decisions
  • Financial, brand & reputation impacts
  • Disclosure requirements
  • Legal recourse
  • Insurance implications
  • Roles, responsibilities

Response Framework

We have developed a three-part program to be delivered rapidly, over the course of weeks, to support clients in managing the Coronavirus crisis, followed by ongoing monitoring and intelligence for the duration of the crisis, or until the situation has stabilized.
  • Part I Design and Setup of Risk Monitoring Capabilities & Operations Risk Assessment
  • Part II COVID-19 Scenario Planning
  • Part III Operational & Communications Guidelines for Business Unit Leadership
  • Ongoing Monitoring & Intelligence

    • Monitoring of confirmed cases to operational footprint to assess spread impact
    • Intelligence briefings and reports from experts and health organizations
  • Risk Assessment

    Risk Ranking Based On:

    • Industry & likelihood of business disruption
    • Operating model
    • Geography and operational footprint
    • Proximity to outbreak communities
    • Organizational adaptability
  • Scenario Planning

    • Medium-high-critical business disruption
    • Employee reaction / over-reaction
    • Operations / communications mis-steps
    • Decision points
    • Risk considerations
    • Roles & responsibilities
  • Response Guidelines

    Operational:

    • Remote work
    • Employee-related policies
    • Coordination with health agencies
    • Facility closure
    • Cleaning & reopen

    Communications:

    • Internal
    • External