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Junior Technology Analyst - 6mFTC - Permanent

  • Strategic Communications UK
  • London, England, United Kingdom
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The Role 

The role of the Junior Technology Analyst is to provide solid first line technical support to telephone requests and e-mails from all internal customers based in London and our international offices. You are to ensure that support issues are dealt with promptly and appropriately or escalated to the relevant members of the team as well as third parties. You will be involved in undertaking projects necessary for the smooth running and progression of IT within the business.

This role is an initial 6 month fixed term contract with the opportunity to become a permanent position.

Key Objectives:

  • To provide first and some second level technical support to telephone and email requests from users for all PC hardware, software, phones, AV equipment as well and associated peripherals.
  • To log support calls and document their outcome to facilitate the resolution of common queries.
  • To redirect or escalate support requests as appropriate to members of the team and third parties.
  • Pro-actively provide information to users on the progress of outstanding support calls.
  • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
  • To install and configure operating systems and software to agreed standards under the direction of the IT Manager.
  • To assist in the compilation and maintenance of an accurate inventory of hardware and software.
  • To assist in the compilation of the support team’s technical documentation, guidelines and procedures and ensure they are disseminated to users.
  • Induct new starts on the businesses IT systems and processes.
  • To provide at all times a professional, courteous and rapid response to individual users.

Key Skills:

  • Microsoft Windows Operating Systems (desktop and server platforms - Windows 7/8/10 and Server 2012)
  • Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, switching and routing
  • Maintenance/monitoring of antivirus solutions and software packages
  • Virtualisation solutions (Hyper-V)

It would be advantageous if you also hold any of the following qualifications:

  • Microsoft certifications (e.g. MCP, MCSA, MCSE or MCDBA)
  • CompTIA Network+ certification

What we can offer 

New joiners are supported by an induction programmes, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support.  

Our face-to-face learning is supported by some 100 modules of e-learning available on our internal knowledge management system. 

Given our client base you’ll be working on career-defining work that is exciting, rewarding and one where you can make a real impact to high profile projects. 

Company Benefits  

As well as this we offer a whole host of benefits and reward including;  

  • Competitive salary (depending on experience) 
  • 28 days holiday 
  • Discretionary bonus 
  • Annual salary review 
  • Pension (with company contribution: 5% of annual salary) 
  • Enhanced maternity and paternity leave (depending on length of service) and shared parental leave 
  • Private medical insurance 
  • Group Income protection 
  • Life assurance 
  • Cycle to work schemes 
  • Season ticket loans 
  • Regular social, cultural and charitable activities 
  • Flexible working with office laptop and phone provided 

About Teneo  

Teneo advises business leaders, enabling them to achieve goals faster and at lower cost by earning trust, navigating disruption, and removing barriers. We are built to help businesses succeed in a world no longer defined by boundaries and disciplines. Working exclusively with the CEOs and senior executives of the world’s leading companies, Teneo provides strategic counsel across their full range of key objectives and issues.   

Across the globe, Teneo employs more than 1,200 people, offering global reach from a light infrastructure, built out of regional hubs. Our culture is critical to our success. We have a flat management structure with an open and supportive office atmosphere. To support progression and learning, we foster a supportive environment with a focus on mental health and wellbeing as well as adopting an inclusive environment that allows all employees to flourish.  We recognise that diversity is essential for our business and encourage applicants from all backgrounds.   

At Teneo, we have fully embraced hybrid working and redefined the way we work such that it facilitates collaboration, optimises productivity and promotes the health and wellbeing of our people. We are adopting a 60:40 principle of office:remote working across our UK business which offers the flexibility to ensure that our people are empowered to find the right rhythm for themselves, our teams and our clients. We are also happy to discuss other forms of flexible working so please let us know if this is something you would like to discuss.   

 

 

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